PRIVACY STATEMENT

This notice was last updated on September 29, 2022

This Privacy Statement (“Statement”) serves to describe how we, Admera Health ("Admera Health", "we", "us", "our"), collect, use and transfer information about you, through www.admerahealth.com and that includes a direct link to this Statement (“Site”).

Information Collection and Use

Information from visitors to our Site is collected from both active submissions and passive browsing sessions.  We will not share or sell the information collected with any third party in any way other than as set out in this Statement.

Information you provide to us voluntarily

For some of the services that we provide through our Site, we will ask you to contact us via an online form.  In these cases, we may ask for both individual and company user information.  For example, you may be asked to provide your name, organization, address, email address, phone number, fax number, user identification, and password.  You may also elect to pay for products or services through our Site and you will be asked to provide information necessary to proceed with the transaction, such as shipping addresses and payment procedures.

In all the above cases, you will know what data is collected because you will actively submit it for the purpose described at the point of collection. We discourage the sending of sensitive information (such as your ethnicity or any health details) and any such information sent to us is sent at your own risk.

Information collected automatically

We also collect information that you passively submit during your use and navigation of the Site.  Information collected in this manner includes the URL of the site you came from, the browser software you use, your Internet Protocol (IP) address, IP ports, date/time of access, data transferred, pages visited, the amount of time you spend on the Site, transactions conducted on the Site and other “clickstream” data.

If you use our mobile application, then we also collect your device information, unique device identifiers, mobile phone number, and geolocation data. This data is collected automatically as part of the standard operation of the Site and is used to assist us in our marketing efforts and in improving our on-line services.

We also use cookies, which are data files that a web site writes to your hard drive, when you visit the Site.  Cookies can collect and file information such as the pages viewed on the Site that you have visited.  It cannot read data off your hard drive.  Cookies can provide the benefit of preventing you from having to enter redundant and duplicate data in various areas of our site.  They also help us to better understand how our site is used and to improve our service.  We can only read cookies from our Site.  If you decide to disable cookies in your browser, you can still obtain access to most of our Site. For more information, please see our Cookie Policy.

Our website does not currently respond to ‘do not track’ signals in web browsers. Additionally, our website is not structured to attract users under the age of 18.

Children’s Privacy

WE COMPLY WITH THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT OF 1998 (“COPPA”). COPPA REQUIRES THAT WEB-SITE OPERATORS NEVER KNOWINGLY REQUEST PERSONALLY IDENTIFIABLE INFORMATION FROM ANYONE UNDER THE AGE OF 13 WITHOUT REQUESTING VERIFIABLE PARENTAL CONSENT.

In accordance with COPPA, we do not knowingly collect any personally identifiable information from individuals under the age of 13. If we determine that a user of this Site is under the age of 13, we will not maintain or use his or her personally identifiable information. If you suspect that someone under the age of 13 has submitted their personal information through our site, please contact us at custom-services@admerahealth.com.

HIPAA

HIPAA is the Health Insurance Portability and Accountability Act enacted in 1996. This law governs how protected health information (PHI) can be used. Admera Health rigorously follows the standards established by HIPAA, which is the same standard followed by hospitals and other healthcare institutions. Our adherence to HIPAA means that all personally-identifiable health information is encrypted and stored safely. At Admera Health, the only individuals with access to results are those who need it in order to provide services to you. For example, the genetic counselor with whom you make an appointment will have access to your results so that you can fully discuss any questions related to your results.

Sharing of Information

We will not disclose your personal information to third parties except:

(a) with your consent;

(b) to our subsidiaries, affiliates, and service providers to fulfill services or order requests, or otherwise to fulfill a contractual obligation to you including, but not limited to, providing customer service, sending marketing communications about our products, services, and offers, and performing technological maintenance

(c) as required by applicable law;

(d) if required by court order or subpoena;

(e) to public authorities to protect you, us, or third parties from harm; or

(f) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Admera Health’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.

Transfers of Information

Admera Health hosts personal information through vendor platforms hosted on an internet cloud. This means that personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country and, in some cases may not be as protective.

However, Admera Health has taken appropriate safeguards to ensure that adequate protection is provided to such data where legally mandated. 

Information Protection and Security

Admera Health ensures that commercially reasonable technical, organizational, physical, and administrative measures are in place to protect any information you provide to us from unauthorized access, loss ,or misuse. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Nevertheless, please recognize that despite the precautions that we take no computer system or transmission of information can ever be completely secure or error-free.

Please also note that Admera Health’s Site may contain links to websites outside of Admera Health.  Linked websites are not under our control or endorsed by us and we recommend that you review the privacy policies of such Site before using them.

Data Protection rights

You may access, correct, or update your information by accessing your accounts or profiles on our site.  You may at any time request access to a summary of the information we hold about you by contacting us at custom-services@admerahealth.com.

If you are a resident of California you have the following data protection rights:

  • If you wish to access your personal information you can do so at any time. Once we receive your request, we will disclose to you the information requested, including:

    • The categories of personal information collected.

    • The categories of sources of such information.

    • The purposes for which we collected the personal information.

    • The categories of personal information that we have disclosed for a business purpose.

    • Information about any sales of your personal information.

  • If you wish to delete your personal information you can do so at any time.

  • You can request portability of your personal information.

  • You have the right to not receive discriminatory treatment for exercising your rights, and we will not discriminate against you for exercising any of your rights.

If you wish to exercise any of these rights or want further information, please contact us using the details at the end of this Statement.

Retention

Admera Health retains personal information we collect from you where we have an ongoing legitimate business need to do so, (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements) in line with our retention policy. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Governing Law

Our Services are controlled and operated by Admera Health. By choosing to visit our Services or otherwise provide information to Admera Health, you agree that any dispute over privacy or the terms contained in this Privacy Statement will be governed in accordance with the governing Dispute Resolution and Arbitration provisions of the Terms of Service. If you are accessing our Services from any location with regulations or laws governing personal data collection, use, or disclosure that differ from United States laws or regulations, please note that through your continued use of our Services, you are transferring personal information to the United States of America. Also, we may transfer your data from the U.S. to other countries or regions in connection with the storage and processing of data, fulfilling your requests, and operating the Service. By providing any information, including personal information, on or to the Service, you consent to such transfer, storage, and processing.

Changes to Our Privacy Statement

We reserve the right to amend this Policy from time to time.  All updates will be posted on this web page. Please check the website for the most current version of our Policy. Your continued use of the website after we have posted a notice on the website constitutes your acceptance of such changes.

When we update our Privacy Statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes to this Privacy Statement if and where this is required by applicable data protection laws.

You can see when this Privacy Statement was last updated by checking the "last updated" date displayed at the top of this Statement.

Email Privacy

When you communicate with us over email, we process your data for communication purposes, and we store this data in our systems. Your data is processed in order to communicate with you, provide you with information about our products and company or to process your inquiry and respond to your requests.

You can exercise your right to prevent such contact by setting your preferences or by unsubscribing or by reaching out to Admera Health Team directly.

Please note that you may not unsubscribe or opt out of account management communications (e.g., billing, status emails, support issues).

You have the right to object to the processing at any time for reasons arising out of your situation. We will then no longer process your personal data unless there are demonstrably compelling grounds for the processing, which override the interests, rights, and freedoms of the data subject, or the processing serves the purpose of asserting, exercising, or defending legal claims.

Contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details: custom-services@admerahealth.com.